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Returns and Exchanges

Return Policy

All eligible merchandise must be returned in the same condition as it was received.

Delivered merchandise may be returned at the time of delivery for a refund minus a non-refundable delivery charge plus 10% restocking fee.

Merchandise picked up at an Ivan Smith Furniture store location or Distribution Center must be returned by the next business day for a refund minus a 10% restocking fee.

There is a 20% restocking fee assessed on merchandise returned within 5 days of receipt.

Special orders, closeout items, floor models “as is”, sale items, mattresses, mattress protectors, adjustable bases, foundations, and pillows are final sale. Merchandise in customer possession for more than five (5) days is not eligible for return.

Sleep Guarantee

Thirty (30) night sleep transition period required before a one-time exchange to select another mattress of equal or greater value. The 90-day Sleep Guarantee policy applies to select TempurPedic and Sealy Hybrid mattresses and is only valid with the purchase of a mattress protector.

You will have up to 90 days from your original delivery date to take advantage of the one-time sleep guarantee exchange to select another mattress of equal or greater value (you simply pay the difference in price). Purchase of a Purple mattress qualifies for a 100-night trial.

The Sleep Guarantee does not apply to furniture, mattress protectors, pillows, or floor models. Adjustable bases, foundations, and accessories are final sale. An exchange fee of $149.99 plus applicable delivery fee will be assessed. Removal of the law label, damage, abuse, soiled or stained mattress are considered unsanitary and will void your sleep guarantee exchange.

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