Your Manager Betty at the Ivan Smith Store in Marshall, TX, is the reason I shop @ Ivan Smith. Betty is the most helpful person & is always there to meet your needs. I went to another location to shop & the saleaman was great, but I just could not purchase what I needed at that location. I just had to go back to the Marshall store because of Betty. I know I can count on her for all my furniture needs..
Service Type: General Purchase on June 26, 2013
Very helpful,did all they could to make sure I was satisfied and had what I wanted when I left the store, much thanks to each and every one of them.
Service Type: General Purchase on May 25, 2013
My salesman was Dominic Walker at the Monroe, LA store. He was patient, respectful and knowledgable. Since I have a back injury he filled me in with all the information about the Serta Savant Ergo bed over the phone first. I had plenty of questions that he knew all the answers. He saved me time and spinal pain of being actually being in the store that day. The next day I went in and met Dominic in person. He was mindful of my aches by placing me on the Ergo bed in anti-gravity position then set it on massage. I started yawning; he even giggled but the bed had me wrapped in heaven. Dominic thoughtfully took care of all paperwork then knowing my pain level made other suggestions that might be helpful to me. I appreciate his kindness, hard work, and work ethic. I'm taking him a 5 Guys burger and fries on Memorial Day as a thank you! You ought to give him a franchise or at least a raise!
Service Type: General Purchase on May 7, 2013
I`M VERY PLEASE WITH MY LANE RECLINER.THE DELIVERY WAS 100%.THE SALES LADY(CAREY ODOM),WORK WITH ME VERY WELL.I WILL BE BACK SOON TO PURCHASE THE MATCHING SOFA. THANKS!!!
Service Type: General Purchase on April 30, 2013
Kendall was our sales person at the Texarkana store. He was very professional. I didn't like the headboard displayed with the bedroom suite. Kendall was the one who suggested another headboard from a nearby suite which went perfect with our suite and I loved it. He could not have been any nicer and we will be buying all our furniture in the future from him. Nick and Derrick delivered the furniture to our house and they were equally as professional and nice. I commend whoever hires your personnel.
Service Type: General Purchase on Nov 28, 2012
I have done business with Ivan Smith many times in the past and have always been very satisfied . Thanks for good service and being a caring company. Bill Holloway
Service Type: General Purchase on Oct 1, 2012
customer service was great, the man that helped me was very nice... and order was ready on time......
Service Type: General Purchase on Nov 19, 2012
I came in knowing what I wanted and how much I wanted to spend and I wanted to walk out with my purchase. Alfred walked through the store with me while I pointed out what I liked and then he helped me find the perfect sofa within my budget that I could leave the store with. It was an awesome experience and I was in and out with a beautiful sofa in under 45mins - and a pretty awesome deal, too! I will continue to shop at Ivan Smith FOR SURE!
Service Type: General Purchase on Sep 17, 2012
Dominic waited on my daughter previously & she was really pleased with his knowledge and help. She looked him up when I went to the store to purchase my furniture. I can honestly say he went above & beyond to try to help me pull living room pieces together. I appreciated his kindness & willingness to accomodate us. Great Job, DOMINIC!!
Service Type: General Purchase on Sep 6, 2012
Velma was my sales person. She greeted me when I entered the store and provided the best customer service experience I have had in quite some time. I have a lot of years in cutomer service, as well as sales, and I am a Business major at Delta Community College, so I know what customer service is supposed to be like - and how often stores fail. Ivan Smith and Velma get an A !
Service Type: Service/Repair on Sep 4, 2012
I would like to recommend Ivan Smith Deridder, La to everyone. They replacer repair all furniture with no questions asked. My experience with them have only been positive. I plan to make all furniture purchases from them. Thank-you Ivan Smith
Service Type: Delivery/Installation on Aug 27, 2012
Your delivery men were very careful and experienced with handling my living room set. I was so impressed with their kindness. I moved here from Pa 4 months ago and I have been looking for furniture for the past 2 months. I was impressed with your store and your staff. I visited the store yesterday and purchased a mattress/boxspring set.
Service Type: Delivery/Installation on Aug 1, 2012
Your representative Mary Lou was very help full in helping us find what we were looking for. We went to several other furniture stores in Longview at which the representative would hover over us trying to feed us with all kinds of useless information to persude us into buying there. We made our choice to do business with Ivan Smith based on our experience there & not solely on price. Thank you, The Gillaspys
Service Type: General Purchase on Jul 14, 2012
not only did i purchased furniture that day they took time out to hear the cries of a person that was going thru.dale and the rest of the crew are the nicest people you ever want to meet.its a pleasure to do business with them.so i give Ivan Smith the thumbs up angela
Service Type: General Purchase on Nov 01, 2011
Customer service was wonderful. Will come back.Would recommend Ivan Smith to all my friends and family. You guys are the BOMB!!!
Service Type: General Purchase on Jul 11, 2012
They are very nice in the Rayville store i have been there in the last 3 months about 7 times and i have brought something all seven times I will always shop with them they are like family
Service Type: Delivery/Installation on Jul 12, 2012
I have been an Ivan Smith customer for a few years and I have always received excellent service. The new showroom in Texarkana, TX is beautiful! I purchased a new sectional, coffee table and end table during the grand opening and received excellent service. The store was very busy but with the great customer service I received I felt like the only customer in the store. Troy, Gerard and Edwaina are the best in the business. I don't see a reason to buy furniture from another furniture company ever. We had the furniture delivered and set up. The delivery team, which included Eric, was very professional. They took great pains to make sure they were careful with my furniture and to put it where I asked. Such a great experience from start to finish! I will DEFINITELY recommend Ivan Smith to anyone looking for new furniture or appliances. Thanks again guys for the great service! Scarlett
Service Type: General Purchase on May 28, 2012
Sales lady was very nice and will ask for Joyce again
Service Type: General Purchase on May 25, 2012
I dealt with a very courteous and professional salesperson. They represent you well.
Service Type: Delivery/Installation on May 24, 2012
I contacted your location on your main web site to request if you did price matching. I had previously purchased a sofa and chair from your store for my vacation home in Texarkana. I was contacted by Troy Russell. Your store not only matched the price for a new Lane Bulldog Recliner which I had in writing from Conway Furniture. Although the delivery team were late in coming , they did keep me informed of their status on their arrival which was appreciated and pleased me immensely( I did not have to wonder what happened to them). The staff at the Texarkana store from Edwina to Kendall to Troy and Tony were just wonderful and made my additional purchase from Ivan Smith a fantastic experience. I can't thank them all enough. The young men who delivered my chair took to time to make sure my chair fit it's new home just right ( which since I am crippled ) was so very much appreciated they were helpful and friendly. I could not be more pleased. Since I have 11 more rooms to furnish, I will certainly will a be repeat client. Please let the Texarkana staff know. Sincerely, Yolanda Evans Texarkana, Texas
Service Type: General Purchase on May 9, 2012
The salesman who sold me my new sectional was named Albert Dotson. He was patient and knowledgeable about everything in the store. He explained everything to me including the warranty. And I am looking forward to buying more.
Service Type: General Purchase on May 4, 2012
Overall, service was excellent otherwise would not have returned a second time.
Service Type: General Purchase on May 2, 2012
The sales floor was well organized and easy to flow through the store. I was met by Rose, the salesperson and was not pressured in any manner. I explained to her I wanted to look and see if they had what I had in mind. I was left alone to look and experience the furniture until I made up my mind exactly what I wanted. I won't take delivery until the end of the month but I do not forsee any problems.
Service Type: General Purchase on Apr 10, 2012
I did buy a General Electric clothes dryer from the store in Bastrop, La. It was a pleasant experience and the dryer was delivered and installed in NO time. Very happy with the entire situation.
Service Type: General Purchase on Mar 20, 2012
This has been a wonderful experience with your Longview Texas store. Mary Lou Nunn has been absolutely wonderful to work with. Considering this has been our first big furniture purchase it has been a great experience. The only set back we had was having to wait 2 weeks for our complete order to come in. But I know it is worth the wait. Thank you we will definitely be back.
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