Ivan Smith has a fleet of delivery trucks and professional drivers to serve your home furnishing needs better. Satisfactory delivery is an important part of our service, and we want to serve you again and again.
You will receive a courtesy call before and after your delivery to ensure satisfaction.
Please read our deliver checklist below to help ensure the best possible service for your delivery.
Is the delivery address and zip code correct on your order? We call the day before delivery and give you a three hour time window of our arrival.We should have all phone numbers, including your cell phone number.
Is your home ready for delivery? Your driveway should be clear of cars and other items and passable for our truck. Entrances and hallways should also be clear of obstructions.
Is the room ready for new furniture? Whomever will be home to receive the delivery should know where each piece goes, and those locations should be clear of other furniture.
Delivery includes set up of new merchandise only and basic appliance installation.
After the delivery, we will call you to verify that your delivery was satisfactory and that our staff was courteous and set up your furniture promptly.
You can be confident that when you make a purchase with Ivan Smith Furniture and Appliance Centers we will follow through to the last step in order to make sure your expectations are met.
Any stocked furniture item may be returned at the time of delivery for a refund. There will be a 10% restocking fee assessed on all returns. Delivery charge is non-refundable.
Merchandise picked up at our store or distribution center must be returned in the same condition as it was received by the next business day, in order to receive a refund. There will be a 10% restocking fee assessed on all returns.
Any merchandise returned, after the above mentioned days, is subject to a 25% restocking fee and all applicable delivery fees. All merchandise must be returned within 5 working days of its receipt, and must be returned in the same condition as it was received. Special orders, close-outs, “as-is”, sale merchandise and mattresses are non-returnable.
Prepping of merchandise, after delivery, in the customer’s home is a common practice in the furniture industry. Our delivery department has been trained to provide this service, which includes correcting minor imperfections on delivery merchandise, in your home, at Ivan Smith Furniture’s discretion.
A report must be made with Ivan Smith Furniture’s delivery department and noted on the delivery ticket, at the time of delivery, in order to be considered delivery damage. Any claims after delivery will be handled through our service department, at our discretion.
Any merchandise under warranty will be repaired or replaced at Ivan Smith Furniture’s option. Sometimes it may be necessary to bring merchandise into our service department or return it to the manufacturer in order to make such repairs. There may be a pick-up and return fee assessed if an Ivan Smith truck has to bring in the merchandise, if merchandise was originally picked up by the customer.
Can I return my bedding purchase if it is not comfortable? Comfort issues and body impressions of less than1.5” are not covered under the manufacture’s warranty, therefore,making the purchase non-returnable. Contact your sales associate about the normal adjustment period of your new mattress.
My mattress is defective but has a stain on it. Why does this void the manufacturer warranty? If the bedding is stained in any way, it is considered unsanitary which voids the warranty under the consumer damage or abuse limitation.
How long before I get my refund?
How long will it take for my special order merchandise to come in? It should take no more than 6-8 weeks, with some exceptions, for your special order to arrive. Upon arrival, your store will call you to let you know and make all other arrangements. You can call your sales associate anytime for updates.
Will some one call me before my delivery with a delivery time? Yes. We will call you the day before your delivery with a 3 hour time window of our arrival. Please make sure all phone numbers given at the time of purchase are correct.
Can your delivery team move my old furniture around? Due to insurance regulations, our delivery teams are not permitted to move existing furniture or appliances already in the home. Please have your room prepared before our arrival at your home.
Can your delivery team install my new appliance purchase? Our delivery teams provide basic installation of appliances. However, we do not install any gas appliances because of liability reasons.
All prices are subject to change without notice at the discretion of Ivan Smith Furniture.
Ivan Smith Furniture offers a variety of different vendors from which you can choose your own custom style and look. We know it is important for you to have the perfect piece of furniture. We are the largest Special Order dealer for Mayo.
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At Ivan Smith, we help you get what you want with a variety of flexible service options. Please contact the store nearest you for details.
Ivan Smith Furniture stands behind all manufacturer warranties with free parts and labor for 1-year from date of delivery. (Does not apply to floor samples or clearance merchandise.)
( Four Year Replacement Furniture Plan ) We offer a 4 year furniture protection plan against stains, rips, burns, cuts and other accidents. If it cannot be repaired, WE WILL REPLACE YOUR PURCHASE! Be sure to ask your sales associate about our "Worry Free" Ivan Smith Furniture Protection Promise. This plan covers all living room, bedroom, and dining room furniture, leather and fabric upholstery (excluding seams) and all hard surfaces. (Link to ISF plan coverages and service request form/information) Separate Appliance, Electronics and Bedding plans are available. (Accessories are excluded!)
Ivan Smith Furniture stands behind all manufacturer warranties. For more details, see the Policies section for Bedding. Ask us about purchasing the 10-YEAR protection plan when you purchase a qualifying mattress set.
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